Refund Policy

At Big Tippin, every set is crafted with intention, precision, and a whole lot of attitude. We want you to feel confident in your purchase, and this policy explains exactly how returns, replacements, and store credit work.

Store Credit Only

Big Tippin does not offer cash or card refunds.
All approved returns are issued as store credit, which can be applied to any future purchase.

Store credit is issued only after the returned item is received and inspected.

Eligibility for Returns (Non‑Custom Orders Only)

To qualify for a return:

The item must be unused, unworn, and in its original packaging
The return request must be submitted within 7 days of delivery
The item must be shipped back to us before store credit is issued

Items showing wear, use, alteration, or damage not caused during shipping are not eligible.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will provide a replacement at no additional cost.

To process a replacement:

Email a clear photo of the damaged or incorrect item
Contact us within 7 days of delivery
Once verified, a replacement will be sent

If the original item is unavailable, we will provide the closest equivalent replacement.

Custom Orders

Custom orders are non‑refundable and not eligible for return or store credit.
Custom sets are made specifically for you—your size, your design, your specifications—so they cannot be resold or restocked.

If a custom order arrives damaged, the replacement policy above still applies.

How to Start a Return or Report Damage

Email service.bigtippin@gmail.com with:

Your full name
Order number
Photos (if reporting damage)
A brief description of the issue

Our team will review your request and provide next steps.

Additional Notes

Shipping fees are non‑refundable
Big Tippin is not responsible for return packages lost or damaged in transit
Unauthorized damages (items sent back without approval) will not be accepted